Calculate Your NPS®

(Net Promoter Score)

Net Promoter Score is calculated by measuring the responses to NPS survey question.
Using the calculator below, you can calculate your NPS based
on your survey responses.

Count the responses

Add up the number of
responses provided for each
score.

10
9
8
7
6
5
4
3
2
1
0

Group the responses

Add up the total number of
responses provided for each
group.

Calculate your NPS

Subtract the percentage of
Detractors from the
percentage of Promoters.

_
=

Net Promoter Score (NPS)

Net Promoter Score is an industry established​ method to track customer
loyalty and happiness towards your brand or product.

Ask Your Question

NPS comprises of a simple straight forward
question​ on whether the customer would recommend
you to theirfriends/family. This is measure on a scale
of 0-10, with 0 being not at all likely and 10 being very likely. This quantitative benchmark can be tracked overtime to measure
the extent to which customer like your brand or product.

Open-​Ended ​Feedback

The NPS question can be followed up with
an optional open ended question to gauge the actual
reason for the user giving that particular score.
This will give you more in-depth details on what needs to be
changed in your business to make it better and
stay ahead of the competition.

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